"I work from my home. One morning I went into my office and noticed my carpet was wet. My utility room is next door. I went in and could see a large puddle of water at the base of my furnace that was running under the wall and into my office. I called Falcon Heating and Cooling and spoke with Sarah. She was very pleasant to speak with and said she would have someone out right away. (I tried to see for myself where the water was coming from but I was unable to locate the source.) Gary, the owner, came out personally and immediately found the problem. He fixed it quickly. Considering the amount of water that had leaked into my office I was sure the problem was larger and potentially much more expensive to fix. The whole process couldn't have gone smoother. The honesty and professionalism I experienced was exceptional. They have a customer for life!"